512 Privacy Policy — Protecting Your Personal Information

1. What Information Is Collected

Various types of information are collected automatically or provided directly by users while using the 512 platform. The categories of data collected are outlined below:

• Account information: Name, email address, mobile number, date of birth, and national ID details submitted for identity verification.
• Payment Information: bKash, Nagad, or Rocket number, transaction amount (BDT/৳), and transaction history. Full bank account details are not stored.
• Device & browser information: IP address, browser type, operating system, device model, and screen resolution.
• Usage information: Time spent on the platform, pages visited, game history, and betting activity.
• Cookie Data: Session cookies, preference cookies, and analytical tracking data.

2. Purpose of data use

Collected data is used solely for the purposes listed below:

• For account creation, verification, and management.
• To process BDT transactions and prevent fraud.
• To provide customer support and resolve issues.
• To enhance the security and performance of the platform.
• To notify you about relevant promotions and offers (only if you have given your consent).
• To comply with legal obligations and follow directives from government authorities.

512 never sells or rents your personal information.

3. Cookies & Tracking Technologies

The 512 platform uses cookies to ensure a seamless browsing experience. Cookies keep your login session active and remember your language and other preferences.

Three types of cookies are used:

• Essential Cookies: Essential for the platform to function properly. Disabling these will prevent access to your account.
• Analytics Cookies: Used to analyze user behavior and improve the platform.
• Preference Cookies: To remember your language, theme, and other preferences.

You can manage or disable cookies through your browser settings, though some features may become limited as a result.

4. Data Retention, Security & Third Parties

512 stores all collected data on secure, encrypted servers. Even after account closure, certain information may be retained for a defined period as required by law.

512 follows a strict policy on sharing data with third parties. Information may only be shared in the following circumstances:

• Payment processing providers (bKash, Nagad, Rocket) — solely for completing transactions.
• Law enforcement agencies or courts — to meet legal obligations.
• Technology service providers — for platform operations, bound by strict confidentiality agreements.

512 never sells your information to advertisers or third parties.

5. User Rights & Policy Changes

As a 512 user, you have the following rights:

• Right to access information: You can request access to the information stored in your account at any time.
• Right to Data Correction: You can contact our support team to correct any inaccurate or outdated information.
• Right to Data Deletion: A request to delete personal data can be submitted alongside an account closure request; however, certain information may need to be retained due to legal obligations.
• Right to opt out of marketing communications: You can unsubscribe from promotional emails or messages at any time.

512 reserves the right to update this Privacy Policy as needed. A notice will be posted on the platform for any significant changes. Continued use of the platform after any policy update will be considered acceptance of the revised terms.

For any questions about this policy or data-related requests, contact our support team at: [email protected] — or FAQ Section View.